DancifyAI Support

Welcome to DancifyAI support. We're here to help you get the most out of your AI dance video generation experience.

Contact Us

We respond to all inquiries within 24 hours on business days (Monday–Friday). For urgent issues related to account security or content reporting, we prioritize responses within 24 hours including weekends.

Frequently Asked Questions

Generation

Q: My video generation is stuck. What should I do? A: Generation typically takes 1–5 minutes depending on queue load. If your job is stuck for more than 15 minutes, try pulling down to refresh the Works screen. If the issue persists, contact us with your account email and approximate generation time.

Q: The generated video doesn't look right. Can I regenerate? A: Yes. Each generation uses one credit/quota. If the result is clearly broken due to a server error (not a style mismatch), contact us and we'll review for a credit refund.

Q: What types of photos give the best results? A: For best results, use a clear front-facing photo with good lighting, a neutral background, and your full body visible. Blurry, heavily filtered, or partial-body photos may produce lower quality output.

Subscription & Billing

Q: How do I cancel my subscription? A: You can cancel anytime through:

iOS: Settings → Apple ID → Subscriptions → DancifyAI
Android: Google Play → Account → Subscriptions → DancifyAI

Cancellation takes effect at the end of your current billing period.

Q: I was charged but can't access premium features. What should I do? A: Use the "Restore Purchase" button in the subscription screen (Settings → Subscription or the upgrade screen). If the issue persists, contact us with your Apple ID or Google Play email and transaction ID.

Q: Are credits refundable? A: Credits (one-time purchase packs) are non-refundable except where required by applicable law. Subscription refunds are handled by App Store or Google Play per their policies.

Account & Data

Q: How do I delete my account? A: Go to Settings → Delete Account. Your account and all associated data will be permanently deleted immediately.

Q: I can't log in. What should I do? A: The App uses Sign in with Apple or email magic link. Ensure you're using the same method as when you first signed up. If you've changed your Apple ID or email, contact us.

Q: Can I transfer my works to another device? A: Yes. Works are synced to your account and accessible after logging in on any device.

Report Content

If you encounter content in the Discover section that you believe violates our Terms of Service or applicable law, use the in-app Report button on the video. We review all reports and take action within 24 hours for urgent cases.

You can also email admin@opaic.me with a description of the reported content.

Feedback

We're a small team and genuinely value your feedback. If you have feature requests, bug reports, or general thoughts, email us at admin@opaic.me. Your feedback directly influences our roadmap.